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DigiAI · AI & Automation

Practical AI for real workflows

DigiAI is a service capability, not a finished SaaS product. We use AI and automation where they measurably reduce manual work — and we say so plainly when they do not.

Problems

What DigiAI helps solve

We start from the operational problem, not from the model.

Repetitive admin

Quotes, reports, follow-ups and data re-entry that consume hours every week and scale badly with headcount.

Knowledge locked in people

Procedures, contracts and history that only one person can find, making onboarding and cover slow.

Disconnected tools

Spreadsheets, inboxes and SaaS products that do not talk to each other, so humans become the integration layer.

AI with no operating model

Teams experimenting with assistants but with no review, access control or ownership around the output.

How DigiAI is delivered

Client work and internal research, kept separate

Three of these are things you can hire us to do. The fourth is our own research, and it is labelled as such.

Client service

Automation Sprint

A scoped 2–4 week engagement that maps one real workflow, ranks the steps by hours recovered against effort, and builds the top-ranked automations end to end.

See the Automation Sprint →
Client service

Internal assistants & knowledge systems

Retrieval over your own documents and records, with clear source attribution, access boundaries and a human review step before anything is acted on.

Discuss an assistant →
Client service

Workflow integration

Connecting the tools you already run so data moves once, correctly. Built on the same engineering standards as our platform work.

Browse services →
Internal R&D

AI Lab

Where we prototype before we recommend. Every entry is labelled with its real status — experiment, prototype, internal or archived.

Visit the AI Lab →

Guardrails

Security and human oversight

  • Secrets and credentials stay server-side; models never receive them.
  • Access control is designed before the automation, not after.
  • A human approves anything that writes to a system of record or reaches a customer.
  • Prompts, sources and outputs are logged so decisions can be reviewed.
  • Personal information is minimised and handled under POPIA.

AI Lab

Examples from our own experiments

These are prototypes and internal tools, not products for sale.

Workflow copilot

Internal

Internal admin tasks eat time that should go into product work.

Match-summary generator

Experiment

Post-match write-ups are time-consuming for community moderators.

Support triage assistant

Prototype

First-line support questions repeat and pull attention from complex ones.

All AI Lab entries

Applied AI

Have a workflow that keeps burning hours?

Describe the workflow. We'll tell you honestly whether automation, AI or plain better software is the right answer.